The UK’s largest coach operator, National Express, has announced that it is suspending all of its coach services from Monday 6th April as a result of the Coronavirus outbreak.
National Express has been running a temporary reduced timetable across the UK to aid with the movement of those who have essential travel needs, however company is now suspending even services.
In a message to customers, National Express UK Coach managing director Chris Hardy said; “For those of you that have an upcoming journey with us, if you would like to amend your booking, you can do so for free, for travel any time in the next 12 months.
“There is no need to contact us straightaway, just complete our ticket amendment form before your original outward journey.
“If you do not wish to amend your ticket to another date, we will fully refund you. If you haven’t already done so, please complete our refund form and we will process your refund within 28 days.
“If you have already contacted us about an amendment or refund, you do not need to contact us again. Our customer service team is working extremely hard to process the high number of requests in order of date received. All refunds will be verified and processed within 28 days. If you have any questions please visit our Covid-19 FAQs.
“Our drivers, customer service teams, customer contact centre and the wider National Express team have been working incredibly hard to keep our services running safely. I want to thank them for their efforts and will continue to do all I can to support everyone who works in our business at this challenging time.”
The move by National Express comes as train operators plan to further reduce their services from Monday 6th April in response to the collapse in demand.